Shipping policy

Shipping Policy

Every item in this shop is made to order. Your order is produced by our print
partner, Printify, and its network of print providers, then shipped directly
to you. There is no warehouse and nothing is pre-packed.

PRODUCTION TIME AND SHIPPING TIME ARE SEPARATE

Two clocks run on every order:

1. Production — the time to print, cut, sew, or press your item after you
   order it.
2. Transit — the time the carrier takes once the item leaves the facility.

The estimate shown at checkout covers both. Neither clock starts until your
payment clears.

WHERE WE SHIP AND WHAT IT COSTS

We ship to most countries. Available destinations and shipping rates are
calculated at checkout based on your address and what is in your cart. If a
destination is unavailable, it will not be offered at checkout.

ORDERS MAY ARRIVE IN SEPARATE PARCELS

Different products are made at different facilities. If your order contains
items produced in different places, they are shipped separately and may arrive
on different days, at no extra cost to you. You will receive tracking for each
parcel. A partial delivery is not a lost order — please allow the remaining
tracking to complete before contacting us.

TRACKING

You will receive a tracking number by email once each parcel ships. Tracking
can take 24–48 hours to show movement after it is issued.

INTERNATIONAL ORDERS, DUTIES AND CUSTOMS

Import duties, customs fees and local taxes are not included in the price or
the shipping cost, and are the recipient's responsibility. These are set by
your country, not by us, and we cannot estimate them in advance.

If a parcel is refused at customs or abandoned because these charges were not
paid, we cannot refund the order. Customs inspections can also delay delivery
beyond the estimate, which is outside our control.

YOUR ADDRESS

You are responsible for entering a complete and correct shipping address,
including apartment or unit numbers. We cannot redirect a parcel once it has
shipped.

If an order is returned to our print partner because the address was wrong or
incomplete, we can re-ship it once you cover the reshipping cost. If it is not
returned to us, we cannot replace it free of charge.

DELAYS

Delivery estimates are estimates, not guarantees. Weather, carrier backlogs,
customs, and peak periods can extend them. We do not refund shipping charges
for a delivery that arrives later than estimated.

LOST OR UNDELIVERED PARCELS

If tracking stops moving or a parcel is confirmed lost in transit and never
arrives, contact us within 30 days of the last tracking update and we will
replace the order free of charge. See our Refund policy for the full claim
process.

Parcels marked delivered by the carrier to the address you supplied are not
covered. If that happens, check with your household and neighbours, then open
a claim with the carrier.

DAMAGED ON ARRIVAL

If your item arrives damaged, do not send it back. Email us within 30 days of
delivery with photos and we will replace it free — see our Refund policy.

CONTACT

hello@optimisticmedia.net — we answer within 1–2 business days.
Optimistic Media LLC, Colorado · New York · Texas, USA